Sanne van 't Hof
The interviewer as recipient
Response tokens in standardized survey interviews
ABSTRACT: Interviewers in Dutch standardised survey interviews frequently use the response token ‘ja’ (‘yes’) and its negative equivalent ‘nee’ (‘no’). This article describes the different functions ‘ja’ performs in interaction: as acknowledgement of something that does not contain an answer; as receipt/continuer after an answer in a series of answers; as receipt token closing off an expanded question-answer sequence; and in third position of the final question-answer sequence in a series of questions. Many research agencies accept the use of this response token and consider it neutral.
I will show that acknowledgement tokens and receipt tokens, located in the same sequential position, can be distinguished by their prosodic features. Receipt tokens are soft with rising pitch, while acknowledge-ments token are loud with falling pitch. Respondents adjust their answering behaviour to the different actions these tokens perform.
KEYWORDS: Conversation Analysis, Response Tokens, Prosody, Survey Interviews, Recipient Behaviour, Interaction